Terms of Service

• Provider — Brisk, operator of the Field Service Management platform available at brisk-one.vercel.app/
• User — natural person, legal entity or organisational unit using the Platform
• Platform — Brisk web and mobile application for managing field service work
• Account — User's individual workspace on the Platform
• Organisation — company or unit to which the User is assigned

The Brisk Platform enables managing work orders, scheduling technicians, field communication, settlements and reporting.

• Access to the Platform requires creating an Account and being assigned to an Organisation
• The service is provided as SaaS (Software as a Service)
• Access to selected features may depend on the subscribed plan

The Platform allows a service protocol to be signed on the device screen (drawn signature).

• A signature drawn in the app constitutes a simple electronic signature within the meaning of the eIDAS regulation — it is not equivalent to a handwritten signature or a qualified electronic signature
• Only the signature image (a PNG file) is stored — the Platform collects no biometric data: no dynamics, pressure, or drawing pace
• The Organization independently assesses whether this form of service confirmation is sufficient for its processes and customer relationships

• The User commits to using the Platform in accordance with applicable law and these Terms
• Providing unlawful content is prohibited
• Attempts to gain unauthorised access to other organisations' data are prohibited
• The User is responsible for the accuracy and timeliness of entered data

• Selected plans of the Platform are paid — pricing is available on the product page
• The billing period starts on plan activation and renews automatically
• Subscription may be cancelled at any time — the service ends at the close of the paid period
• Invoices are issued electronically and delivered to the email address linked to the Account

The Provider makes all efforts for the Platform to operate continuously and without errors, but does not guarantee 100% availability.

• The Provider is not liable for damages resulting from improper use of the Platform
• The Provider reserves the right to scheduled maintenance, with advance notice
• The Provider's liability is limited to fees paid by the User during the last 12 months

Personal data processing is governed by the Privacy Policy available at brisk-one.vercel.app//en/privacy-policy.

Organisation data is stored in infrastructure located within the European Union.

• An Organization administrator can remove a team member from the Platform at any time — the member's account is then deleted
• Deletion of the owner's account or of the entire Organization is done on request sent to kontakt@localhost
• The Service Provider may terminate the agreement in case of gross violation of these Terms
• After termination, Organization data is deleted in accordance with the Privacy Policy

The Provider reserves the right to change these Terms. Users will be notified of material changes by email or via the Platform with at least 14 days' notice.

• Matters not covered by these Terms are governed by Polish law
• Disputes will be resolved by the court with jurisdiction over the Provider's registered office
• These Terms enter into force on the date of publication

Questions about these Terms may be directed to: kontakt@localhost.